Terms & conditions

From time to time, we all experience feeling miserable and dishearten. When this feeling lasts for more than a few days, and impacts your day to day routine. It is an alarm for you, and you need to seek help.

Terms & Conditions

We welcome you to www.truecarecounselling.com, a professional psychological wellness portal! True Care Counselling ( www.truecarecounselling.com ) “website” is a venture of True Care Counselling Pvt. Ltd.; located at C-22, First Floor, CDR Building, Sector – 2, Noida – 201301.

This document is in effect from 09th April, 2018 and remains in effect until further notified.



“True Care Counselling”, “ www.truecarecounselling.com ”, “TCC”, “TC”, “Company”, “Firm”, “we”, “our”, “us”, “Service Provider” as a provider of services for the remainder of this document.


“Client”, “user”, “you”, “your” or other similar terminology are all in reference to you as the user of the website as a recipient of our services and resources for the remainder of this document.

Psychological Wellness Professional

“Psychological Wellness Practitioner”, “Psychological Wellness Professional”, “Wellness Professional”, “therapist”, “wellness advisor”, “expert”, “doctor”, “consultant” or similar terminology are all in reference to the Psychological Wellness Practitioner.

Nature of Service

True Care Counselling is an online psychological wellness platform that offers clients the ability to connect with expert Psychological Wellness Professionals (who have been authorized by True Care Counselling to use the platform for delivering their services) and obtain one to one online therapy consultation with any of them depending on your area of concern. All psychological wellness professionals on the True Care Counselling panel are screened and have active and updated licenses, which can be viewed on their profile pages.

True Care Counselling, an online psychological wellness platform, offers services that may include/are,

  •         In compliance with our client anonymity and confidentiality policies (Privacy Policy)
  •         Audio and video sessions

Online assessments

Message Packs: In addition to online video consultation, the client will be able to exchange encrypted private messages with their Wellness Professional. The messages will only be accessible to clients who have booked a session and can only be sent to their corresponding therapist.

Offline programs for corporate and educational institutions

The aforementioned shall hereinafter be referred to as “Services”.


If you are considering or contemplating suicide or feel that you are a danger to yourself or to others, you must notify the appropriate personnel or visit the nearest hospital or emergency room. The same applies in-case of a medical or psychological health emergency. True Care Counselling does not deal with emergencies; medical, psychological or otherwise.

User Agreement

By choosing to visit and/or avail any service and/or product and/or resource from the website, the user confirms that they are above 18 years of age and are not otherwise incompetent to contract under the Indian Contract Act, 1872 and are legally allowed to take decisions of their own. The user also accepts and agrees to our Terms and Conditions (hereafter referred to as “User Agreement”) and those additional terms and conditions and policies referenced herein and/or available by hyperlinks.

Please read the User Agreement carefully. The terms in the User Agreement are in effect upon your using or availing services, resources or any product from the website. Accessing the website through any medium, including but not limited to mobile phones, smart phones and tablets, are also subject to the terms of the User Agreement.

We reserve the right to add, modify or remove sections from the User Agreement at any point in time during the course of the agreement with no prior notice. Continuing to use the website (even as a guest), purchase of any service, resource or product, forms an obligatory legal agreement between the user and True Care Counselling. Liability to review the User Agreement from time to time lies with the user. Continuation of the use of the website after revision of the User Agreement will be deemed to be an acceptance of the revised terms.

Applicability Of Terms

The general terms and conditions in the User Agreement are applicable to all present and future contracts established between the user and the website.

This User Agreement applies to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

By registering with the website to avail our services, the user irrevocably accepts all the obligations stipulated in the User Agreement, Terms of Use and Privacy Policy, other policies referenced herein; and agrees to abide by them. The User Agreement supersedes any previous oral or written terms and conditions that may have been communicated to you.

Termination of Agreement

At any point during the term of the User Agreement, the user shall be entitled to terminate the User Agreement provided all outstanding payments are settled. Upon termination of the User Agreement, there may still be some information saved on our servers regarding the user. Should the user wish to remove this information, they can contact us over support@truecarecounselling.com to request the same. True Care Counselling promises to process all such requests within 3 working days, subject to necessary compliance with applicable laws.

Over the course of the term of the User Agreement, True Care Counselling can choose to terminate the User Agreement without citing a reason. Any payment receivable by True Care Counselling should be paid by the user in full within 30 days from the termination of the User Agreement. Any payment receivable by the user will be processed by True Care Counselling as per the Refund Policy mentioned in our Cancellations & Refunds page on the website.

Terms of Use

  •         During the course of the User Agreement, it is expressly stated, understood and agreed by you (user) that you (user) shall abide by the following terms of use.
  •         All registration information you submit is truthful and accurate and that you agree to maintain the accuracy of such information;
  •         Your registration on the website is solely for your personal and non-commercial use. Any use of this website or its content other than for personal purposes is prohibited.
  •         Your personal and non-commercial use of this website shall be subjected to the following restrictions:
  •         You shall not modify any content of the website;
  •         You shall not decompile, reverse engineer, or disassemble the content;
  •         You shall not delete or modify any content of the website and / or services, including but not limited to, legal notices, disclaimers or proprietary notices such as copyright or trademark symbols, logos, that you do not own or have express permission to modify;
  •         You shall not use the website and / or services in any way that is unlawful, or harms the Company or any other person or entity, as determined in the Company’s sole discretion.
  •         You shall not to reproduce, duplicate, copy, sell, resell or exploit any portion of the service, use of the service, or access to the service or any contents on the website through which the service is provided, without express written permission by us.
  •         You shall not post, submit, upload, distribute, or otherwise transmit or make available any software or other computer files that contain a virus or other harmful component, or otherwise impair or damage the website and / or services or any connected network, or otherwise interfere with any person or entity’s use of the website and / or the services.
  •         You acknowledge that when you access a link that leaves the website, the site you enter into is not controlled by the Company and different terms of use and privacy policies may apply. By accessing links to other sites, you acknowledge that the Company is not responsible for those sites. The Company reserves the right to disable links from third-party sites to the website, although the Company is under no obligation to do so.
  •         You agree that you shall pay all fees on time. In case of late payment, True Care Counselling reserves the right to levy a charge / interest on the outstanding amount.
  •         You take responsibility to check the technical specifications required before making a booking for a session.

Intellectual Property

The contents on the website are for informational purposes only. True Care Counselling disclaims all liability to any person for any loss or damage caused by reliance on any part of the website. Third-party content appearing on the website is the property of their respective owners and True Care Counselling does not assert any rights in relation to the same. Such third-party content is used by True Care Counselling subject to the fair use provisions of Indian copyright law and applicable provisions in other jurisdictions. True Care Counselling asserts its copyright ownership on the remaining contents of this document. No information, content or material from the website and/ or services may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way without an express written permission from True Care Counselling.

Payment and Refunds

By using the website, the user agrees to pay all fees and charges upfront to True Care Counselling and also authorizes us to automatically deduct all applicable charges and fees from the payments made as and when such features are accessed on our platform. Further, the user agrees to be responsible for any telephone charges and/ or internet service fees that may be incurred in accessing True Care Counselling services.

For more information on payment methods, charges and fees, the user shall refer to the Payment section on the website. True Care Counselling reserves the right to change any or all parts of Payment policy without notice or liability to the user or any third-party.

All cancellations and refunds will be handled as per the Cancellation & Refund Policy of the Company. For more information on cancellations and refunds, the user shall refer to the Cancellation & Refund Policy on our website. True Care Counselling reserves the right to change any or all parts of the Cancellation & Refund Policy without notice or liability to the user or any third-party.

Privacy Policy

True Care Counselling provides services over the internet. Usage of our website or online resources is subject to the Privacy Policy of the Company and is provided on the Privacy Policy page of the website. Please read the Privacy Policy carefully. True Care Counselling reserves the right to add, change, or remove sections from the Privacy Policy without notice or liability to any third-party.

Limitation of Liability

True Care Counselling does not guarantee that you will be accepted as a registered user at True Care Counselling, or as a patient by the Psychological Wellness Professionals on our website. True Care Counselling reserves the right to terminate your registration with our website at any time without citing a reason.

True Care Counselling is a technology enabler that connects the user and the Psychological Wellness Professional. Further, the counselling is dependent on the information provided by the user to the Psychological Wellness Professional and True Care Counselling does not promise any outcomes based on counselling and therapy. True Care Counselling does not guarantee the availability of the same Psychological Wellness Professional over any period of time. From the moment at which you book your appointment, True Care Counselling acts solely as an intermediary between you and the counsellor, transmitting the details of your booking to the counsellor and sending you a confirmation email for and on behalf of the counsellor.

Counselling will take place at a frequency agreed between you and your Psychological Wellness Professional. We cannot guarantee that sessions will always take place with a particular frequency or on the same day of the week but will make every effort to meet your requirements.

Over the course of your agreement, the Wellness Professional might determine that online counselling services are not appropriate for some or all of your treatment needs and accordingly may elect to not provide online counselling services to you. Similarly, the Wellness Professional shall be at the liberty to decide that additional help is needed for the user and shall choose to bring in an additional Wellness Professional.

True Care Counselling makes all efforts to verify the credentials of every Psychological Wellness Professional registered with our website. However, True Care Counselling is not responsible for any misrepresentation/ fraudulent credentials or claims by the Psychological Wellness Professionals. True Care Counselling provides a profile page to all Psychological Wellness Professionals where information regarding education, training, experience, specialties can be provided to the user. It is the responsibility of the Psychological Wellness Professional to ensure the accuracy and reliability of such information provided.

All Psychological Wellness Professionals have a contractual relationship with True Care Counselling and are allowed to use our platform and technology to provide services to you. True Care Counselling does not assume any responsibility for the actions, advice or any other information they provide through our platform or otherwise. True Care Counselling shall not be held liable for any damage/ loss/ liability caused to the user by a Psychological Wellness Professional. The user is responsible for all their decisions and agrees that they are made independent of any representations by True Care Counselling. True Care Counselling or the Wellness Professional cannot be held responsible for such decisions or any outcomes as a result.

True Care Counselling does not endorse or influence control over any particular branch of medicine, theory, opinion, viewpoint or position on any topic. No warranty, guarantee, or conditions of any kind is created or offered on information or advice or suggestion, whether expressed and/ or implied, in oral and/ or written via any communication medium, obtained by you from True Care Counselling or through any service and/ or resource and/ or information that True Care Counselling provides, except for those expressly outlined in this User Agreement.

The material on the website, including in the blogs is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or timelier sources of information. We are not responsible if information made available on this site is not accurate, complete or current and any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site. The content that the user downloads or otherwise obtains through the use of our services and/ or resources and/ or information is done at their own discretion and risk, and the user is solely responsible for any damage to their computer or other devices for any loss of data or information that may result from the download of such content.

We reserve the right to modify or terminate any portion of the website or the services offered by the Company for any reason, without notice and without liability to the user or any third-party.

The Company does not warrant that the functions contained in content, information and materials on the website and / or services, including, without limitation any third-party sites or services linked to the website and / or services will be uninterrupted, timely or error-free, that the defects will be rectified, or that the website or the servers that make such content, information and materials available are free of viruses or other harmful components.

We will endeavor to make sure all information is delivered in an accurate and correct manner. However, any material downloaded or otherwise obtained through the website and / or services are accessed at your own risk, and you will be solely responsible for any damage or loss of data that results from such download to your computer system.

At True Care Counselling, we believe it is unethical for our counsellors to have dual relationships with current or former clients. During and after our counselling work, you are forbidden to have any individual relationship of any other type with our counsellors; this includes association on social and professional network websites such as Facebook, Linked-In and Twitter etc. This will ensure that our professional relationship remains clear should you ever want to resume counselling or refer others to us.

You hereby indemnify, defend, and hold the Company, the Company’s distributors, agents, representatives and other authorized users, and each of the foregoing entities’ respective resellers, distributors, service providers and suppliers, and all of the foregoing entities’ respective officers, directors, owners, employees, agents, representatives, harmless from and against any and all losses, damages, liabilities and costs arising from your use of the website.

Disclaimer on Warranties

You understand and agree that any interactions and associated issues with the Wellness Professional on the website, is strictly between you and the Wellness Professional. You shall not hold True Care Counselling responsible for any such interactions and associated issues. True Care Counselling is not responsible for any outcome between you and the Wellness Professional you interact with. If you decide to engage with a Wellness Professional to provide Psychological wellness services to you, you do so at your own discretion and risk. The services and content, and all materials, information, products and services included therein, are provided on an “as is” and “as available” basis without warranties of any kind.

True Care Counselling and its licensors and affiliates expressly disclaim all warranties of any kind, express, implied, or statutory, relating to the services and content.

In addition, True Care Counselling and its licensors and affiliates disclaim any warranties regarding security, accuracy, reliability timeliness and performance of the services or that the services will be error free or that any errors will be corrected. No advice or information provided to you by breakthrough will create any warranty that is not expressly stated in these Terms of Service.

We make no representations concerning, and do not guarantee, the accuracy of the services, including, but not limited to, any information provided through the services or their applicability to your individual circumstances.

We may provide you with access to third-party tools which we neither monitor nor have any controls or input. Such tools may be in the form of, but not limited to, personal assessments, polls and their results etc. You acknowledge and agree that we provide access to such tools on an “as is” and “as available” basis without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

Over the course of the period of the User Agreement, we might incorporate products/ services from third-party providers on our website. By using such products/ services, it is understood that the user has read, understood and agreed to the terms and conditions of the corresponding third-party provider. True Care Counselling shall not be held liable for any risk/ damage/ liability arising from use of such third-party products, services goods, resources, content, or any other transactions made in connection with any third-party websites. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

User Forums, Topics, Replies, Comments, Feedback and Other Submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send or submit forum topics, replies, comments, creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, “comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. True Care Counselling however guarantees that all communication between the user and True Care Counselling and / or the counsellor within the ambit of therapy shall be kept confidential, subject to compliance with applicable laws.

You agree to not seek other person’s contact information through our website.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

Users must note that True Care Counselling is an interactive service and other users are free to post their own comments on various content of the site. The website publishes articles provided by various authors as well. The contents/viewpoints expressed in these comments/posts/articles etc. are their authors’. Such content does not indicate official position of True Care Counselling, in any way, express or implied.

Entire Agreement

The failure of us to exercise or enforce any right or provision of this User Agreement shall not constitute a waiver of such right or provision.

This User Agreement and any policies or operating rules posted by us on this site or in respect to the services constitutes the entire agreement and understanding between you and us and govern your use of the service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).


The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

This User Agreement is effective unless and until terminated by either you or us. You may terminate this User Agreement at any time by notifying us that you no longer wish to use our services, or when you cease using our site, subject to settlement of all outstanding payments.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of this User Agreement, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our services (or any part thereof).

Errors, Inaccuracies and Omissions

Occasionally there may be information on our site or in the service that contains typographical errors, inaccuracies or omissions that may relate to product / service descriptions, pricing, promotions, offers etc. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the service or on any related website, should be taken to indicate that all information in the service or on any related website has been modified or updated.

Prohibited Uses

In addition to other prohibitions as set forth in this User Agreement, you are prohibited from using the website or its content:

  •         for any unlawful purpose;
  •         to solicit others to perform or participate in any unlawful acts;
  •         to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
  •         to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
  •         to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
  •         to submit false or misleading information;
  •         to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the service or of any related website, other websites, or the Internet;
  •         to collect or track the personal information of others;
  •         to spam, phish, pharm, pretext, spider, crawl, or scrape;
  •         for any obscene or immoral purpose; or
  •         to interfere with or circumvent the security features of the service or any related website, other websites, or the Internet.

We reserve the right to terminate your use of the service or any related website for violating any of the prohibited uses.

Disclaimer of Warranties; Limitation of Liability

The following provisions set out our entire liability and your attention is in particular drawn to the provisions of this clause.

  •         We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
  •         We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
  •         You agree that from time to time we may remove the service (or part thereof) for indefinite periods of time or cancel the service at any time, without notice to you.
  •         You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
  •         In no case shall True Care Counselling, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the services or any products procured using the services, or for any other claim related in any way to your use of the services or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the services or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. In all cases, our maximum liability shall be limited to the amount paid by you for service/product in dispute.


You agree to indemnify, defend and hold harmless True Care Counselling and our subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of this User Agreement or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


In the event that any provision of this User Agreement is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of service, such determination shall not affect the validity and enforceability of any other remaining provisions.

Grievance Redressal

To address the grievances of the users, True Care Counselling has set up a Grievance Redressal Forum.

In case you are dissatisfied with any aspect of our services, you may contact our Grievance Redressal Department at info@truecarecounselling.com We assure you a time bound solution not exceeding one month from the date of your complaint.


Jurisdictional policies of True Care Counselling have been drafted in accordance and compliance with Indian laws. Any and all disputes arising between the user and True Care Counselling with regards to this User Agreement, including the interpretation of the terms of this User Agreement shall be subject to the exclusive jurisdiction of the courts at Noida, India.

Contact Information

Registered address: C-22, First Floor, CDR Building, Sector – 2, Noida – 201301

E-mail id: info@truecarecounselling.com



The user acknowledges the following:

  • there has been no personal communication, solicitation, invitation, advertisement or inducement of any sort whatsoever from us or our members to solicit any work through any means or through this website;
  • the user wishes to gain more information about us for his/ her own information and use, in particular about psychiatric and mental healthcare treatments that are available;
  • the information is provided to the user only on his/ her specific request and any information obtained or materials downloaded from this website is/ are completely at the user’s volition and any transmission, receipt or use of this site would not create any doctor-patient relationship.

The information provided under this website is solely available at your request for informational purposes only, should not be interpreted as soliciting or advisement. We are not liable for any consequence of any action taken by the user relying on material/ information provided under this website. In cases where the user has any medical concerns, he/ she in all cases must seek independent medical advice.